Policies

Please note I do not accept refunds once your order has been placed.  Exchange policy is listed below.

1.  Exchanges/Refunds - We no longer accept refunds or exchanges. Some customers abused our generous policy by returning pickups on a whim, sometimes damaged or destroyed or exchanging pickup after pickup. ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. We apologize for any inconvenience but we couldn’t continue to lose money this way.

We recommend a professional install of your pickups if you are uncomfortable with doing this work yourself.  Pickups damaged due to improper installation will be subject to a fee for repair.

We no longer accept custom orders.  Many times we’ve made a custom product that ends up being exchanged or returned and we cannot otherwise sell it.  This is not a very lucrative business for one person to run despite what many people seem to think.  I simply cannot continue making and then exchanging custom items with mixed magnets, special staggering, custom ohm readings etc.

Note - Customer pays all applicable shipping charges

2.  Polarity - We cannot predict the polarity of your current pickups, so phasing may be an issue. We are not responsible for phasing issues when mixing our pickups with other brands.  There will be a $10 dollar charge per pickup for deviating from our standard winding direction/polarity.

3.  Guarantee -

I guarantee my work for 5 years meaning if your pickup fails on its own in that time, I will repair it for free.  This does not include accidents involving the pickup(s), tampering, or abuse.

Note - Customer pays all applicable shipping charges.

4.  Ohm readings -

DC resistance is not truly an indicator of sound or output.  There are much more important factors involved in a pickup's tone and volume.  DC resistance is a very general, if not vague, indicator of a pickup.  Rumpelstiltskin pickups are wound to approximate DC resistances and cannot be guaranteed to have a tighter tolerance than 5%.  Even machine wound pickups vary in DC resistance.  Temperature greatly affects resistance per foot of copper wire.  Tension when winding also affects this, and while we take great care to create a consistent product, there is always slightly more tolerance when hand winding a pickup.

*Please note that while my pickups will fit almost 100% of guitars and covers out there, I cannot guarantee that they will fit every guitar, or every cover. 

*Turn around time is always estimated and not guaranteed.  Your pickups are made to high quality standards and these standards will not be compromised in order to rush the pickup order.